Refund Policy
We believe in our products’ value and effectiveness. Our primary goal is to ensure your complete satisfaction with your purchase. To help you make an informed decision, we offer a wide range of resources and tools at your disposal.
It is our mission to support you on your journey to enduring transformation and success through our products. We strive to empower you to make informed purchasing decisions by providing an array of resources. We are committed to equipping you with all the necessary knowledge to leverage our products effectively. This is whether it’s through demos, articles, images, feature lists, videos, social media, or customer reviews.
Try Before Buying
At FreelancingSolution, we want you to feel fully confident in your purchase decision. That’s why we offer a demo feature for all our products, allowing you to experience them firsthand before committing. Our friendly support engineers are always available to assist you.
Risk-Free Purchase with 14 Days Money Back Guarantee
Our products are high quality and we are confident they will benefit your business. However, we understand that sometimes things don’t work as expected. To ensure a risk-free purchase, we proudly offer a 14-day, no-questions-asked, 100% money-back guarantee. Within 14 days of your original purchase, if our product does not meet your expectations or causes any problems, we will gladly refund your purchase price.
Refund Eligibility
- To be eligible for a refund, you must request it within 14 days of the purchase date. Unfortunately, we cannot process refunds after this timeframe.
- If you encounter any product bugs or malfunctions, our dedicated team will try to resolve the issue for you before considering a refund.
- Please be aware that our refund policy does not apply to products purchased at discounted prices or during promotional campaigns. Additionally, we do not offer refunds for product upgrades, renewals, or customizations.
Resolving Product Issues
If you encounter any product bugs or malfunctions, we highly recommend reporting them to our dedicated Technical Support Team by contact us. This is before considering a refund. Our team is committed to resolving any issues you may face. Your feedback is valuable to us, as it allows us to improve.
Customer Support and Refund Requests
Our expert team is always available to provide exceptional customer support. You can request a refund through our contact form if you meet the refund criteria. Rest assured that we will handle your request promptly and with the utmost attention to ensure the best assistance.
Non-Refundable Scenarios
The following scenarios are non-refundable:
- Unauthorized Use or Licensing Violations: Refunds will not be granted if the product is found to have been used in violation of the end-user license agreement (EULA) or if there is evidence of unauthorized use.
- Promotional or Customized Products: Our refund policy does not cover products purchased at discounted prices or during promotional campaigns. Refunds are not applicable for product upgrades, renewals, or customizations.
- Expired Timeframe: Refunds will not be issued for requests made after the 14-day timeframe has elapsed from the original purchase date. Customers are responsible for initiating a refund request within the eligible period.
- Purchase from an Unauthorized Website: If you purchase FreelancingSolution products from unauthorized websites, we cannot process refunds, as we do not receive payment.
Refund Process
If you wish to initiate a refund request, follow these steps:
Contact Customer Support: Reach out to our dedicated customer support team for a refund request, providing relevant details about the reason for the refund and your purchase information.
Refund Duration: Once we receive your refund request, our team will promptly review it. If your request is eligible for a refund, we will process it within two business days.
Refund Method: Refunds will be issued using the original payment method you used during the purchase.